…An “incompetent” leader by definition is someone whose action destroys camaraderie, instill gossip, encourage dishonesty, and prevent people from speaking freely. “Incompetent” leaders tend to use their own weapons to get noticed and promoted. They usually lack vision, interpersonal communication skills and confidence to resolve conflict…people are always talking about tradition, but they forget we have a tradition of a few hundred years of nonsense and stupidity, that there is a tradition of idiocy, incompetence and crudity…

…I believe that there is no such thing as failure – reality is that within every perceived state of failure there is an experience, a discovery, a lesson – drawing from that, I have answered many more questions and solved many a mystery — in a way, I’m glad that I have ‘failed’ so many times — things are so much clearer now that I am aware of what not to do, where not to go, how not to behave, who not to trust…I sympathize with those who have not yet bothered trying simply out of the fear of failure…

…for all of you who frequent restaurants and understand the need for the service to be faster, this short story is a timeless lesson on how consultants can make a difference to an organization…